Refund policy

We want you to be happy with your Crockazing purchase.

If you receive an incorrect, defective or damaged product, contact our customer support promptly after delivery.

Return Conditions

To qualify for a return or exchange, the product should generally:

• Be unused and in its original condition.
• Include its original packaging and accessories.
• Have proof of purchase.
• Meet the eligibility requirements communicated by our support team.

Products damaged through misuse, improper handling or normal wear and tear may not qualify for return.

Damaged Products

For damaged or broken items, customers may be required to provide clear photographs and/or an unboxing video showing the product and packaging.

Change of Mind

Change-of-mind returns may be subject to eligibility, return shipping costs and product condition.

Refunds

Once an approved return is received and inspected, the applicable refund or replacement will be processed according to the payment method and circumstances of the order.

Shipping charges may be non-refundable unless the return is due to an error by Crockazing.